Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.

• The QA will monitor outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
• This individual will assist in developing, creating and implementing call center quality processes and procedures

Requirements:

• At least 6 months Call Center Experience.
• Bachelor Degree is a plus.
• Excellent verbal, written and interpersonal communication skills.
• Must be self-motivator and self-starter.
• Focus on quality and customer service.
• Exceptional listening and analytical skills.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).