Call Center Agent  
Gerry's Visa   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   9
Job Location:   Islamabad
Gender:   No Preference
Age:   18 to 28 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 20,000 to 25,000 per Month
Apply By:   Apr 2, 2021
Job Description:

Essential Qualification:

  • BBA/BS/BA or Fsc/A-level with relevant experience
  • Min 1 Year of experience


  • Answer calls and responds to emails
  • Handle customer inquiries both over the phone and by email
  • Manage and resolve customer complaints
  • Provide customers with service information
  • Upsell VAS 
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Conduct after call suvery for Service feedback 

Essential Personality Traits:

  • Listening skills
  • Problem analysis and Problem-solving
  • Customer service orientation
  • Attention to detail
  • Adaptability
  • Team work


  • MS Office,
  • Excellent Communication

Job Location: Islamabad

Shift Timing: Rotational basis

Company Information
Company Name:  Gerry's Visa
Company Description:
pGuiding applicants through the visa application process by providing relevant information, timely dispatch, and collection of applications to & from the concerned Embassies/High Commissions, keeping applicants aware of the status of their applications and delivery of processed applications is the hallmark of Gerry’s ./p

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