Call Center Team Leader  
Eleven Consultancy   More jobs from this company

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Job Title:   Call Center Team Leader
Category:   Business Development
Total Positions:   10
Job Location:   Lahore
Gender:   No Preference
Age:   20 to  years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 35,000 to 50,000 per Month
Apply By:   Apr 3, 2021
Job Description:

The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment.

Sales Management:

  • Manage and drive sales team target and performance.
  • Develop the sales team through coaching and training and identifying skills gaps.
  • Plan, conduct and document coaching and training sessions to develop agents’ skills and knowledge to improve sales performance.
  • Measure and manage the Sales Agent team to ensure out-of-line situations are immediately addressed.
  • Conduct team briefs as scheduled by the workforce management team and in line with the
  • weekly focus agenda set by the Operations Managers.
  • Ensure regular feedback is given to Sales Agents with regards to action plans that have been set
  • Sign off Sales Agents timesheets weekly.

Leadership qualities required:

  • Train and coach the sales
  • Self-motivated and enthusiastic to meet high sales targets
  • Ability to cope under demanding pressure
  • Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives.
  • Excellent team builder and motivator who will thrive on working closely with the team to achieve targets.


  • Minimum Graduation
  • 2 - 3 years’ experience driving Sales performance in a Team Leader/Supervisory role.
  • Must have outbound sales experience working towards a target.
  • Uncapped Commission Opportunity
  • Salary – 35000 + Commission.

Company Information
Company Name:  Eleven Consultancy
Company Description:
ELEVEN is a human capital development and performance improvement company, specializing in behavioral design solutions for business and education. ELEVEN offers Training Programs, Digital Behavioral Design Services and Human Capital Development Products to help people and organizations achieve performance improvements.

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