We are looking for Customer Support Executives to provide support to their International Clients.

Candidates will be required to provide support Via the following mediums.

• Voice Support
• Chat Support
• Email Support

Responsibilities

• A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
• Ensure all quality perimeters are met on every phone call/chat and email
• Maintaining records of transactions and interactions.
• Appropriate and timely follow-ups wherever required.
• Escalate unresolved queries to respective departments for accurate redressal
• Attend all required training sessions and keep up to date on all products and services knowledge.

Requirements

• Exceptional English communication (verbal/written) and analytical skills.
• Able to work at night shifts
• Good grip on MS Office tools such as Excel, Word, PowerPoint
• Team player with multi-tasking abilities.
• Ability to identify opportunities and solutions for process improvement

Qualification

• Metric/O-A-Level /Intermediate or Above

Experience

• Previous Contact Center Experience is preferred but not a must

Key Benefits:

• Monthly Commission & Bonuses
• On Job Training
• No Sales Target

Freshers are Encouraged to Apply.