Because of our commitment to client satisfaction, IPPBX has grown into an industry leader.

• The driving force behind this success is our unwavering belief in clear and effective communication.
• We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights.
• As an ideal candidate, you must have proven experience in a highly technical field, such as software development, computer science, or engineering.
• Your ability to evaluate and analyze complex information should be second to none, and you must have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Report back your daily progress to your leads and track your performance record.

Skills and Qualifications

• Bachelor’s degree in a relevant technical field
• Proven experience of copywriting, Web content, Creative, blog, and Technical Writing
• 3-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail

Preferred Qualifications

• Excellent spoken English skills.
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• For candidates with 0/A Levels, the background will be preferred.