Customer Services Executive  
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Job Title:   Customer Services Executive
Category:   Client Services
Total Positions:   1
Job Location:   Karachi
Gender:   Female
Age:   22 to  years
Minimum Education:   Bachelors
Degree Title:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years5 Years
Salary Range:   PKR 30,000 to 40,000 per Month
Apply By:   Oct 27, 2021
     
     
 
Job Description:
  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized  costs
  • Encourage and motivate team members for continuance of quality service delivery

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