Job Title: |
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Customer Services Executive |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Karachi |
Gender: |
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Female |
Age: |
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22 to years |
Minimum Education: |
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Bachelors |
Degree Title: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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3 Years5 Years |
Salary Range: |
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PKR 30,000 to 40,000 per Month |
Apply By: |
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Oct 27, 2021 |
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Job Description: |
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery
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