We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities and Duties:

• Greet and direct customers

• Provide accurate information (e.g., product features, pricing and after-sales services)

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Cross-sell products

• Ensure racks and products are fully stocked and cleaned and settings

• Ensure floors are clear for work and walk

• Ensure to write customer demands and its frequency demanded convey to procurement manager and department demand notes

• Manage returns of merchandise

• Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)

• Inform customers about discounts and special offers

• Provide customer feedback to the Store Manager

• Stay up-to-date with new products/services Qualifications

• Check expiry dates and damaged products and handover them to concerned person

Requirements

• Proven 2 years or more work experience in the superstores like Imtiaz, Hyper star, Chase up so on, as a Retail Sales Representative, Sales Associate or similar role

• Understanding of the retail sales process

• Familiarity with consumer behaviour principles

• Knowledge of inventory stocking procedures

• Basic math skills

• Track record of achieving sales quotas

• Excellent communication skills, capable of building trusting relationships

• Ability to perform in fast-paced environments

• Soft skills of team work, self-motivation, active listening, responsibility, ability to work under pressure

• Flexibility to work various shifts

• She/he must good in reading and speaking Urdu and English.

• Qualification matric or above