IT IS 3RD SHIFT JOB

Job Description

• GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for self-driven System and Network Support Engineers to join our team.
• Provide remote support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
• The selected candidates will work with in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members. 
• If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.

About Us:

• Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services.
• Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

It is 3rd Shift Job.

Responsibilities:

• Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
• Remotely Configure, troubleshoot computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
• Responding in a timely manner to service issues and requests
• Remotely diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
• Provide remote administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
• Perform remote administration and maintenance of network devices like switches, firewalls, access points etc.
• Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
• Monitor Data backup and recovery operations remotely.

Skills Required

• Fluency in English communication
• Amenable to a flexible work schedule, as the need arises.
• Able to work on the remote tools and support users/clients remotely
• IT Infrastructure background, understanding of servers and AD.
• Some O365 skills and experience     
• Knowledge of Hosted Email platforms.    
• Ability to prioritize tasks based on urgency and importance.
• At least one or more certifications/trainings in the following:
  • Microsoft Office 365
  • MS Windows Server
  • MS Exchange 
  • MCSE, MCITP or MCSA

• Minimum 1 years’ experience as a Technical/Network Support Engineer/Internee.
• Experience in Windows Server 2012/2016/2019, AZURE, and AWS
• Experience in Managing and administrating firewalls.
• Anti-virus installation cleans up and protective measures.
• Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or other relevant fields.