KeepTruckin is on a mission to improve the efficiency and profitability of America's trucking industry by building great technology products for drivers and fleet managers. We are backed by Google Ventures and Index Ventures.   In 2013, we put a beta of the KeepTruckin Electronic Logbook App into the hands of a few hundred truck drivers who had until then used paper logbooks to record their Hours of Service — the response was tremendous. Today over 200,000 drivers and 5,000 fleets trust us with their logs.   But our work is just getting started — the U.S. Department of Transportation recently announced regulation that will require 4.5 million interstate truck and bus drivers to use an Electronic Logging Device (ELD) to record their hours of service with the goal of improving road safety and reducing the paperwork burden on the industry.   With the KeepTruckin ELD hardware device, we are poised to build the largest network of connected commercial vehicles in the world. The massive data generated from this network presents an opportunity to fundamentally change the way the trucking market operates.   As a Billing Specialist, you will serve as the main point of contact for all billing related issues and questions. You will not only be responsible for providing world-class assistance, but will also have the opportunity to define KeepTruckin’s billing procedures.  

Candidate Profile   Role: This individual will audit bookings, billings and contracts. The key objective is to insure data integrity in Zuora (billing system). He/she will also provide updates to management regarding data discrepencies and process inefficiency.   

Duties:

• Familiarity in billing and finance
• Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses 
• Research and resolve client billing problems or issues
• Ability to manage stress in a fast-paced environment
• Manage the status of accounts and balances and identify inconsistencies
• Check the validity of debit accounts
• Write thorough reports on billing activity with clear and reliable data
• Comfortable dealing with numbers and the processing of financial information

Qualifications:

• 2+ years of account, billing or auditing experience
• Excellent knowledge of MS Office (particularly Excel) 
• Zuora and Salesforce experience is a plus 2+ years in customer service or developing support material.
• Natural instinct to empathize with users
• Strong analytical skills.
• Excellent verbal and written communications skills.
• Native or bilingual spoken and written English skills.
• Natural self-starter.
• American Accent (preferred)