Job Title: |
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QA - Sales / Support Executve |
Category: |
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Quality Assurance (QA) |
Total Positions: |
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3 |
Job Location: |
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Karachi |
Gender: |
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No Preference |
Age: |
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18 to 30 years |
Minimum Education: |
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Bachelors |
Degree Title: |
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B-Com, BBA - Marketing |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year |
Salary Range: |
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PKR 25,000 to 40,000 per Month |
Apply By: |
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Apr 21, 2019 |
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Job Description: |
- Uses Call Center tools to gather data and analyze trends or patterns affecting quality.
- Analyzes/ audit service incident data, emails, voice clips, chats, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.
- Verifies quality results by measuring skills in use of product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Evaluates sales and support approaches by rating effectiveness of service representatives; providing quality ratings; identifying training needs; suggesting training programs.
- Participates in design of call and chat monitoring formats and quality standards.
- Responsible for checking sale agent quality service delivery on runtime calls and chats.
- Provides feedback to call center team leaders and managers on improving the quality and processes.
- Preparation of comparative analysis report on overall departmental performance, gaps identification and quality scoring as per pre-defined standards.
- Make analytical reports on refunds and disputes by a thorough review and finding reasoning.
- Bachelor Degree ( preferably with 2-3 years Call Center Experience.)
- Excellent verbal, written and interpersonal communication skills..
- Exceptional listening and analytical skills.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
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Required Skills: |
Communication ethics,Sales,Customer Service Representatives,data audit |
Company Information |
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Company Name: Technado Pvt Ltd Company Description: A data-driven 360 degree digital outsourcing agency offering incredibly satisfying services with clear operational support. Our valuable experience in the industry has helped us build a team of competent and highly experienced marketing specialists and digital strategists that help you with everything from strategy formulation to implementation, management, optimization and follow-up. We have the power to transform your entire businesses, build brand name and delight millions of people with far-fetched digital services. For you, it may sound magical, but here at Technado, we master the art!
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