Great operations is at the heart of LUNCH:ON and the driving force behind our simplicity. To achieve success we need to bring together our customers, our restaurants, and an incredible lunch experience perfectly every single time. On a daily basis we have to manage the logistics of thousands of moving parts and therefore standardization and automation of our operations is key.

LUNCH:ON is looking for a detail-oriented Operations Assistant to support the team in managing the daily operations for both restaurants and customers and helping continuously ensure a seamless user experience.

 RESPONSIBILITIES

•                    Assist the team in daily operations and customer support.

•                    Communicate with our restaurants and delivery drivers to ensure seamless and on-time delivery.

•                    Handle incoming correspondences and help resolve daily operational issues.

•                    Proactively problem solve technical and logistical issues faced by our partner restaurants. Provide feedback to vendors about daily meals and logistics.

•                    Manage customer service issues during daily operations, resolving issues swiftly with both users and restaurants.

•                    Ensure restaurant information in our databases is correct.

•                    Gather and analyze data directly related to the health of our operations and provide recommendations for ways to improve operational efficiency.

•                    Understand internal system for scheduling and dispatching for our partner restaurants.

•                    Assist the Operations team in coordinating corporate events of all sorts (team meetings, conferences, etc). 

REQUIREMENTS

•                    Food lover is a must! 

•                    Passion for startups and the food industry

•                    Ability to multitask in a fast-paced, dynamic work environment

•                    Hard-working, self-motivated and strong interpersonal skills

•                    Organized with superhuman attention to detail.

•                    Excellent written and verbal communications skills (English).

•                    Quick and confident decision maker.

•                    Calm under pressure

•                    Detail-oriented

•                    Logistical mastermind

•                    Must speak Urdu.

•                    Previous experience in operations or logistics is a PLUS

•                    Previous experience with customer support is a PLUS