We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support across various communication channels, including phone, email, and chat.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries

• Resolve product or service concerns by clarifying the customer's complaint, determining the cause, and offering solutions

• Maintain detailed records of customer interactions and transactions

• Follow communication procedures, guidelines, and policies

• Provide accurate, valid, and complete information using the right tools and resources

• Work collaboratively with team members and other departments to ensure customer satisfaction

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven customer support experience or experience as a client service representative

• Strong communication, problem-solving, and multitasking skills

• Proficient with customer service software and CRM systems (preferred)

• Ability to stay calm and professional under pressure

• Willingness to work in shifts, including weekends or holidays, if needed

Preferred Qualities:

• Positive attitude and a passion for helping people

• Team player with a strong work ethic

• Attention to detail and organizational skills