Managing a 15 rooms hotel team—including a receptionist, cook, and four housekeeping staff—requires a balance of leadership, organization, communication, and operational oversight. Here\\\'s a clear, practical guide to help you handle them effectively:

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1. Set Clear Roles & Responsibilities

Define each team member’s duties so there\\\'s no confusion:

·  Receptionist: Guest check-in/out, reservations, handling inquiries, billing, and basic admin work.

·  Cook: Meal preparation, kitchen cleanliness, inventory of food supplies, and menu planning (if applicable).

·  Housekeeping Staff: Room cleaning, linen management, public area cleanliness, and reporting maintenance issues.

 2. Create a Daily & Weekly Schedule

Plan a roster that ensures full coverage but prevents burnout:

·  Use rotating shifts if needed (especially for the receptionist).

·  Schedule deep cleaning tasks on low-occupancy days.

·  Ensure at least one housekeeping staff is available for immediate room requests or emergencies.

 3. Conduct Regular Team Briefings

Hold short daily meetings to:

·  Share occupancy levels.

·  Assign room-cleaning duties.

·  Address any guest feedback or maintenance issues.

·  Motivate the team with recognition or goals.

4. Foster Communication

·  Use a shared notebook or WhatsApp group for quick updates and shift changes.

·  Encourage your staff to report issues or ideas without fear.

5. Monitor Quality & Guest Satisfaction

·  Do random checks of rooms after cleaning.

·  Taste test meals occasionally.

·  Review guest feedback and reviews daily or weekly and share highlights with staff.

6. Train & Cross-Train Your Team

·  Provide basic training on customer service, hygiene, and emergency procedures.

·  Cross-train team members (e.g., a housekeeper can assist in the kitchen if needed or the receptionist can guide a guest to a room).

7. Manage Inventory & Supplies

·  Housekeeping: Track linen, cleaning supplies, and amenities.

·  Kitchen: Monitor food stock, expiry dates, and equipment.

·  Reception: Ensure forms, brochures, and technology are functional.

8. Lead by Example

·  Be punctual, professional, and respectful.

·  Step in to help during emergencies or peak times—it builds morale and teamwork.

9. Handle Conflicts Fairly

·  Address staff complaints or conflicts quickly and privately.

·  Use mediation techniques—listen to both sides and find a fair solution.

10. Recognize and Reward Good Work

·  Say thank you.

·  Give small bonuses or public praise for exceptional work.

·  Create a “Employee of the Month” system, even if informal.